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Privacy Policy

Privacy Policy for Paladin Renovation Services

Effective Date: December 3, 2025

1. Introduction

Paladin Renovation Services is committed to protecting your privacy.

This Privacy Policy explains how we collect, use, disclose, and safeguard your personal information when you interact with us online, including through advertising, Lead Generation Forms, and any other services that link to this Policy.

By using our services, you agree to the collection and use of information in accordance with this Policy.

2. Who We Are

Paladin Renovation Services is the controller of the personal information collected as described in this Policy.

3. Scope

This Policy applies to information collected:

  • Through our website, advertising, and Lead Generation Forms
  • In email, text, or other electronic messages between you and us

This Policy does not apply to information collected offline unless specifically stated.

4. Information We Collect

We may collect the following categories of personal information:

  • Contact details, including name, email address, phone number, company name, job title
  • Professional information, such as industry, company size, and role
  • Marketing preferences and engagement data
  • Device and usage data, including IP address, browser type, operating system, referring URLs, and interaction data collected through cookies and similar technologies

Text Messaging Data Notice

All the above categories exclude text messaging originator opt-in data and consent. This information will not be shared with any third parties, except aggregators and providers of text messaging services.

No mobile information will be shared with third parties or affiliates for marketing or promotional purposes. Information sharing with subcontractors providing support services, such as customer service, is permitted. All other use case categories exclude text messaging originator opt-in data and consent.

5. How We Collect Information

  • Directly from you when you fill out forms, submit Lead Generation Forms, request a quote, or contact us
  • Automatically through cookies, server logs, pixels, and similar tracking technologies

You may control cookie preferences through your browser settings.

6. Purpose and Legal Basis for Processing

We process personal information to:

  • Respond to inquiries and provide requested services
  • Schedule consultations, estimates, and project communications
  • Send marketing communications you have opted in to receive
  • Measure, analyze, and improve marketing performance
  • Maintain website functionality and security
  • Comply with legal and regulatory obligations

Legal bases (where applicable):

  • Your consent
  • Our legitimate business interests
  • Compliance with legal obligations

7. Disclosure of Your Information

We may share your personal information with:

  • Trusted service providers acting on our behalf, such as CRM platforms, email marketing providers, and advertising tools
  • Contractors or subcontractors where necessary to provide services
  • Government authorities or other parties when required by law

All third parties are required to safeguard your information in accordance with this Policy.

8. Data Retention

We retain personal information only for as long as necessary to fulfill the purposes outlined in this Policy, unless a longer retention period is required or permitted by law.

For marketing leads, we typically retain information for no longer than 24 months after the last interaction or until consent is withdrawn, whichever comes first.

9. Your Rights and Choices

Depending on your location, you may have the right to:

  • Access your personal information
  • Request correction of inaccurate information
  • Request deletion of your personal information
  • Restrict or object to certain processing activities
  • Withdraw consent at any time

To exercise these rights, contact us at: josh@paladinrenovationservices.com

10. Opt-Out of Marketing

You may opt out of marketing communications at any time:

  • Email Marketing: Use the “unsubscribe” link included in marketing emails

Opting out will not affect lawful processing that occurred before your request.

11. International Transfers

Paladin Renovation Services is headquartered in Canada. If you are located outside Canada, your information may be transferred to, stored, and processed in Canada or other jurisdictions where our service providers operate.

We will protect your information in accordance with this Policy and applicable privacy laws.

12. Data Security

We use administrative, technical, and physical safeguards designed to protect personal information from accidental loss, unauthorized access, disclosure, alteration, or destruction.

No method of transmission or storage is completely secure, but we take reasonable steps to protect your data.

13. Children’s Privacy

Our services are not directed to children under the age of 16, and we do not knowingly collect personal information from children.

If we become aware that we have collected such information, we will delete it promptly.

14. Changes to This Policy

We may update this Privacy Policy from time to time. Any changes will be posted on this page with an updated Effective Date.

We encourage you to review this Policy periodically.

15. Disclaimer

This Privacy Policy is provided for informational purposes only and does not constitute legal advice.

If you have any questions about this Policy or our privacy practices, please contact us: